360 Mobile Auditor FAQ

Below is a list of frequently asked questions that administrators may find helpful for troubleshooting problems in the 360 Mobile Auditor application.

• What are the system requirements for 360 Mobile Auditor?
  • 360 Mobile Auditor for Web: XP, Windows 7, Vista
  • 360 Mobile Auditor for Windows: XP, Windows 7, Vista
  • 360 Mobile Auditor for iOS: iOS 4.3 or later
  • 360 Mobile Auditor for Android: Android 2.2 or later

   

• Why are users getting an "Incomplete Download" message when attempting to update their files?

  There may be several different reasons for this:

  • The user may have been assigned the wrong Mobile Auditor configuration file or the wrong download folder.
  • The user may need to run the application as administrator.
  • The user's auditing device may be low on disk space.

   

• Why are users unable to launch the 360 Mobile Auditor for Windows application?

  The user may need to run the application as administrator.

   

• Why are users having trouble connecting to the server?
  • Has the user enter their password directly, rather than copying and pasting.
  • Check the URL to make sure it is correct and does not contain any spelling errors.
  • Check for possible firewall or proxy settings that may be preventing them from accessing the site.
  • Check the following options in the Mobile Auditor configuration file:
    • Certified connection
    • Data Server Name
    • Port Number

   

• Why is it taking so long to update files?  

  Check the download folder. If there are an extremely large number of files that need to update, perhaps they are assigned the wrong download folder (for example, MAPC instead of 360 MA).

   

• Is there enough disk space on the auditing device?  

  Users should have at least 1 or 2 GB of disk space available; less than that amount could be problematic. Also keep in mind that image files can be quite large.

   

• How do you restart the application?  
  • iOS: Push the HOME button, and then push it again two more times.
  • Android: Continue to push the BACK button until the application shuts down.

   

• Why are users having difficulty maintaining a network connection?

  Consider the following:

  • Is the user stationary?
  • How many bars are displayed on the device for the network connection?

   

• Why isn't the ENTER AUDITS ONLINE menu option available in the Audit menu?  

  Check to make sure both the MOBILE AUDITOR - CONDUCT and the ONLINE AUDITS permissions are enabled. Both of these permissions are required for conducting an online audit. (Online Audits are also referred to as "Web" audits.)

   

• Why do the pages appear to be loading incorrectly and/or user is getting frequent error messages?

  Check to make the user is using Internet Explorer version 8 or above. While users may be able to successfully use other browsers (Chrome, Firefox, Safari), only Internet Explorer v8 or later is supported.