Waiver Dashboard

OPTIONAL FEATURE - Contact your RizePoint representative to enable/disable this option.

To view the Waiver Dashboard report:

1. As a user with access to Enterprise Intelligence reports, go to Reports > Enterprise Intelligence > Shared Reports. The Shared Reports folder opens.
2. Click on the WAIVER REPORTS folder.
   
   
3. Click on the WAIVER DASHBOARD report. The Waiver Dashboard opens.
   
   
   

The report contains two pages: WAIVER INFORMATION and QUEUE ANALYSIS.  Buttons are provided at the top of the report to allow you to quickly switch between pages.

In addition, when you scroll to the very bottom of the dashboard report, a button appears in the lower right corner that allows you to view the TOP WAIVED ITEMS report.

This waiver report requires an Enterprise Intelligence license.

Click the WAIVER INFORMATION button to display information on waivers during the previous 12-month period.

The following information is included on the Waiver Information page of the dashboard:

• STATUS - A pie chart displays the approved, declined, and in-progress status of waivers.
• TRENDS - A bar graph displays how many waivers of the selected status (approved, declined, in-progress) exist during a specific time period and how many days they've been in process since they were created. A date slider allows the user to narrow the time period included in the display.
• DETAILS - A chart displays the details of the selected status. The chart includes the name and ID of the standard, the rationale for requesting the standard, the dates on which the waiver was created, completed, and modified, as well as the expiration date of the waiver, and whether or not the waiver is temporary or permanent. It also displays the total number of days the waiver has been in process.

Notice that as you place the cursor over an element on the dashboard, a "tool tip" is displayed that provides information for that element.

When you place the cursor over the various sections of the pie chart on the left, not only is additional information provided, but also notice that the cursor changes to a "hand" cursor, indicating that the field is "clickable".

When you click on one of the sections of the pie chart, details of that section are displayed in the lower section of the report.

A Date Slider is also provided above the Trend section of the report page that allows you to adjust the time period included in the report. As you drag either end of the slider toward the other end, the date range of the report narrows, allowing you to focus on a smaller period of time.

Click the QUEUE ANALYSIS button to display information about the queue in which waivers are currently placed.

The following information is included on the Queue Analysis page of the dashboard:

• WAIVERS PER QUEUE - A pie chart displays the number of waivers in each queue.
• AVG HOURS PER QUEUE - A pie chart displays the average number of hours a waiver remains in a specific queue.
• THRESHOLDS PER QUEUE - A bar graph displays the number of waivers reaching a warning or escalation threshold.
• DETAILS - A chart at the bottom of the dashboard displays details about the selected queue. This information includes the name and text of the standard in the selected queue, the date it was assigned to the queue, the location requesting the waiver, comments, the number of hours in the queue, and whether or not it has remained in the queue long enough to reach either a warning and/or a escalation threshold. A red diamond indicates a it has remained in the queue until a threshold has been met; a green circle indicates it has not.

All of the fields on this page of the dashboard are clickable. When you place the cursor over any element at the top of the dashboard, it displays additional information in a "tool tip", and it changes from and "arrow" cursor to a "hand" cursor, indicating the element is "clickable".

Clicking on an element displays information about that element in the Details section at the bottom of the page.