Enhanced Feedback

OPTIONAL FEATURE - Contact your RizePoint representative to enable/disable this option.

When the ENHANCED FEEDBACK option is enabled, feedback can be generated whenever the score falls within a specific range. If no ratings have been specified for an audit form, this option allows you to generate feedback based on the score an audit receives, rather than on a predefined rating.

1. Log on as a user with AUTOMATED FEEDBACK - ADMINISTRATION permission.
2. Go to System > Correspondence > Automated Feedback Rules.
3. Create a new rule, or select an existing rule to edit.

When you ADD or EXCLUDE an audit form, a RATINGS LEVELS column appears. The default Rating Level is ALL.

With the Enhanced Feedback option enabled, additional rating levels are available. If no ratings have been defined for a form, you can generate feedback reports based on the overall score. In addition, you can generate feedback based on scores received in one or more categories, or when specified answer choices meet the conditions that you define.

To change the RATING LEVEL:

Scores are entered as a percentage. When entering a range of scores, note that feedback will be triggered if the score falls within the range specified, meaning from the value in the first field, up to, but not including, the value in the second field. For example, if a result earns a score of 86.5 percent, then entering 0 - 86.5 in the range fields will NOT trigger feedback. Entering a range of 0 - 87 percent WILL trigger feedback. Also note that your implementation MAY or MAY NOT be configured to allow half points (0.5).

1. Click on the RATINGS LEVEL link to select it. (You may click on any of the links associated with the form.)
2. The drop-down list contains additional entries:
   
   
   • OVERALL - When you select OVERALL from the drop-down list, you are prompted to enter the range of scores (in percentage) to include in the feedback rule.
     
     
   • CATEGORY / SUBCATEGORIES - When you select this option, you may specify the range of scores (in percentage) received in a specific audit category or subcategory to include in the feedback rule.
     
     
     1. Select the audit category or subcategory that you want to include.
     2. If you want to include only questions that reside directly inside this audit category or subcategory (and exclude all questions in any subcategories inside this category), select CATEGORY from the drop list.

        -- OR --

        If you want to include only questions that reside inside subcategories (but not directly inside this category or subcategory), then select SUBCATEGORY from the list.

     3. Specify the range of scores to include.

     The new rating levels become part of the feedback rule.
     
     

   • CHOICE CONDITIONS - When you select this option, you can generate feedback if a particular answer choice meets the specified condition.
     1. Select the answer choice.
        
        
     2. Select a condition from the Condition droplist.
        
        
     3. Enter a value in the box on the right. Note that some Condition choices require two values. For example, if you select RANGE as the condition, you will need to enter both a high value and a low value.
        
        

        In the example shown, feedback will be generated if 4 or more non-compliant answer choices are selected on an audit.

3. Click SAVE & RETURN.

If the Feedback Constraints option is also enabled, a QUESTION CONSTRAINTS section appears below the RATING LEVELS droplist. See Feedback Constraints for instructions on generating feedback based on answers to specific questions.

ref: enhfeedback