Using the "Forgot Username/Password" Feature

A FORGOT PASSWORD link has been provided in the Sign On screen in the event a user forgets his or her password.

If the following procedure fails, or if a security question was never established, notify your system administrator. No one, including an administrator, has access to a user's password. However, an administrator may create a new password for you. Administrators: See Forgotten Passwords.

If you forget your Log On password:

1. Click the Forgot Username/Password? link located in the center of the Sign On page.
   
   
   
   The Forgotten Username and Password window displays.
   
   
   
   

   If a person who is not a user in the system clicks FORGOT USERNAME AND PASSWORD, the forgot login information screen displays with an additional message in red alerting the user to watch for an email within two (2) hours:

2. Select the appropriate reset options.
3. Enter your email address to send the reset information.
4. Select the I'M NOT A ROBOT checkbox.
5. Click the SEND EMAIL button. When you submit your email address, several conditions are checked:
   • A check is made to verify that this is a valid email address assigned to a user in the system.
   • A check is made to verify that only one user in the system is associated with the email address specified.
   • A check is made to determine whether or not a security question has been established for this user.
     
     If all conditions are met, an email is sent ONLY to the user associated with the email address provided, irrespective of any username that may have been entered in the Sign On screen.
6. When the email arrives, click the link contained in the body of the email message.
7. Answer the security question.

   If the question is answered correctly, you are automatically signed in to the RizePoint application, and the Change Password dialog opens. (If you do not provide a correct answer to this question, you will be instructed to contact your organization’s system administrator.)

8. Enter a new password, then confirm the password by entering it a second time.

9. You may change the security question at this time (optional).

10. Click the SAVE button in the upper left corner of the window. (NOTE: If you close the window without clicking the SAVE button, you will need to repeat this entire procedure the next time you sign on.)