Explanation of Supported Technology

 

Last updated: 29 August 2017

RizePoint is committed to supporting new technology on Windows and iOS as soon as possible after its release. However, when moving to new technology (hardware and software), it is important to verify RizePoint has evaluated the new technology prior to implementation.

 

Technology

Applicable RizePoint Products

Tier 1 Support

Excluded Support

PC Operating Systems
  • RizePoint 360 Mobile Auditor (360 MA)
  • RizePoint Mobile Auditor (MA)
  • For 360 MA: Intel-based 32 and 64-bit Microsoft Windows—versions 7 and 8 including: Windows 8 Pro, Windows 8 Enterprise, Windows 10
  • For MA: Windows 10
 
  • Apple OS X
  • Linux
  • Windows XP
  • For 360 MA: Operating systems beyond Android 6.0.1  (NOTE: 360 MA users should not update their Android OS beyond Android 6.0.1.)
  • For 360 MA: Operating systems beyond iOS 10.1.1  (NOTE: 360 MA users should not update their iOS beyond 10.1.1.)

PC Web Browsers
  • RizePoint Enterprise and Franchise Editions
  • RizePoint Mobile Auditor for Web
  • RizePoint Enterprise Intelligence (web version)
 
  • Google Chrome
  • Microsoft Internet Explorer—version 11

  • Microsoft Edge
  • Firefox, Safari and Opera are not supported for RizePoint for Web on any device

Tablets*
  • RizePoint 360 Mobile Auditor (360 MA)
  • RizePoint Mobile Auditor (MA)
  • Apple iPad Air or newer (running most current version of iOS)
  • Apple iPad Pro (running most current version of iOS)
  • Google Nexus tablets ** (up to 2 years after purchase with a 3-year device support expiration window starting with U.S. device launch date) See Device Support Schedule.
  • Samsung Galaxy Tab **/*** [Galaxy Note series is not supported] (up to 2 years after purchase with a 3-year device support expiration window starting with U.S. device launch date)

See Device Support Schedule for the individual device list for Tier 2 support and support expiration schedule.
  • Microsoft Windows 8 RT
  • Samsung Galaxy Note series
  • Any device that does not run on either Apple or Google Android operating systems

Smartphones
  • RizePoint 360 Mobile Auditor (360 MA)
  • RizePoint Mobile Auditor (MA)
  • Apple iPhone 7 or newer (running most current version of iOS)
  • Google Nexus smartphones (up to 2 years after purchase with a 3-year device support expiration window starting with U.S. device launch date) See Device Support Schedule.
  • Samsung Galaxy smartphones (up to 2 years after purchase with a 3-year device support expiration window starting with U.S. device launch date)***

See Device Support Schedule for the individual device list for Tier 2 support and support expiration schedule.
  • Smartphones running Microsoft Windows
  • Any device that does not run on either Apple or Google Android operating systems

 

*Microsoft tablets running on Windows 8 receive Tier 2 support.
**The Google Nexus tablets and smartphones, and the Samsung Galaxy Tab and smartphones receive Tier 1 support for up to two (2) years after purchase date, if the purchase is made before a newer version is released in the United States. All device support expires three years from the device's United States launch date.
***There are several known issues with the Samsung default keyboard on Samsung tablets and phones.  These issues exist across all apps and are not specific to the RizePoint implementation, but users should be aware of them if they choose to use that keyboard. We recommend users affected by these issues switch the keyboard settings on their device.  Most Samsung devices ship with the Swype keyboard, which works without issue.  There are also a number of free third party keyboards that work.