Assigning Priorities to Answer Choices

CONFIGURABLE FEATURE - This feature requires special configuration to be functional within the software. If you have additional questions not covered in the instructions below, please contact RizePoint Customer Service.

Administrators can create priorities and assign them to non-compliant answers on an audit form. This information can then be accessed in reports, allowing managers immediate access to the data required to effectively and efficiently manage quality assurance matters.

Priorities can be predefined without any special configuration or setup procedures. (See PRIORITY for details on defining priorities.) However, before priorities can be assigned to individual answer choices, the audit form must be configured properly. After all necessary setup has been accomplished, and the audit has been conducted and the results uploaded, this information can then be accessed via the feedback report.

 

ENABLING THE OPTION FOR AN AUDIT FORM

Question priorities are assigned on a form-by-form basis in the audit form configuration dialog.

  1. Go to Audit > Audit Setup > Audit Forms.
  2. Create a new audit form, or select an existing audit form.
  3. Click the CONFIGURATION link.
  4. Select ASSIGN QUESTION PRIORITIES option.*

  5. Click SAVE & RETURN.
If the Conditional Choice Enhancements optional feature is enabled, an ALLOW PRIORITIES TO BE ASSIGNED TO CONDITIONS form configuration option is also available. If you want to assign a priority to a condition, then also enable this option.

 

 

ASSIGNING A DEFAULT PRIORITY TO AN ANSWER CHOICE

Once the configuration option has been enabled, a PRIORITY drop-down list is added to the Answer Choice definition screen for all answer choices in that audit form.

  1. Navigate to the Choice Definition screen for the answer choice.
  2. Select a default priority for this answer choice from the PRIORITY drop-down list. All options defined in Audit > Audit Setup > Audit Priority List appear in this list.

    Select NONE if you don't want to assign a priority to this answer choice. For example, if the answer choice is designated as CORRECT, you may not want to assign a priority to it. Typically, priorities are assigned to non-compliant answer choices.

    If this answer choice is selected by an auditor conducting an audit in Mobile Auditor, this default priority will be assigned to it. However, the auditor may select a different option from the drop-down list if he/she feels it is necessary.

  3. Click SAVE & RETURN.

 

CONFIGURING THE FEEDBACK REPORT

Once the audit has been conducted and uploaded, the priority information is available for inclusion in a custom feedback report.

To configure a feedback report to include priority information:

  1. Go to Audit > Report Setup > Feedback Reports.
  2. Click the CONFIGURATION link (on the far right) of an existing custom feedback report to edit it, or create a new feedback report. (See Feedback Report Administration for more information.)
  3. Locate and select the SHOW PRIORITY INFORMATION.

  4. Click SAVE & RETURN.

 

Add the feedback report to the audit form:

  1. Go to Audit > Audit Setup > Audit Forms.
  2. Select the audit form.
  3. In the Setup Options screen, select FEEDBACK REPORTS.

  4. Select the feedback report that includes priority information.

  5. Click OK.

 

SELECTING PRIORITIES IN MOBILE AUDITOR

When an audit is conducted on this audit form in Mobile Auditor and an answer choice is selected that has been assigned a priority, a priority drop-down list appears in the Notes window, with the default priority selected.

The auditor may change this priority, if necessary.

Mobile Auditor PC

 

Mobile Auditor PPC

 

360 Mobile Auditor

 

 

VIEWING PRIORITY INFORMATION IN FEEDBACK REPORTS

Once the audit has been uploaded to the server, it is available in feedback reports.

  1. Go to Audit > Results.
  2. Navigate to, and select, the audit results.
  3. Select the feedback report that contains the priority information.

The selected feedback report is displayed. It includes a column that displays priority information.