Policies and Waivers

OPTIONAL FEATURE - Contact your RizePoint representative to enable/disable this option.

This option is used by organizations that require strict adherence to a specified set of standards, yet also provides a means for waiving compliance to a policy when necessary.

A policy is basically a collection of individual standards which must be adhered to. Policy libraries, composed of individual standards, can be created and maintained for different regions or locations within your organizational hierarchy. A robust waiver management system is also included, which lets you define a workflow process and automatic notifications for approving new waivers or reviewing expired waivers.

For example, perhaps your organization has a policy that requires the hotel dining rooms to serve water to all guests when they are first seated. However, the locality in which a hotel resides may have an ordinance in place that prohibits serving water unless the guest specifically requests it. In this case, the hotel could request a waiver on the policy.

Once requested, the waiver moves through a predefined workflow process, which places it in various queues along the way, and notifies those responsible for approval that a waiver request is awaiting their attention. An escalation queue is also available, which prevents a waiver from being ignored. If a person responsible for reviewing a waiver does not do so within a predetermined amount of time, then the workflow is interrupted and the waiver is immediately sent to someone else's attention.

Here's a brief overview of how this system works:

• Set up the Waiver Management System, which includes creating policies and policy standards, creating roles to associate with standards, creating queues in which to place standards and associating each queue with a role, defining email notifications, and configuring the workflow of the approval process.
• A location requests a waiver on a standard.
• The system places the waiver in the appropriate queue and sends an email to the person associated with that queue.
• The waiver moves through the workflow process, and each person responsible for the next step of approval is notified by email.
• The waiver is approved or denied, and the location's primary contact is notified of the decision.

The documentation is divided into the following sections:

• Setting Up the Policy/Waiver Management System
• Using the Waiver Management System

Some Waiver Reports have been provided to assist you in monitoring and managing waiver requests.

ref: Waivers